{"id":9,"date":"2020-09-20T09:05:22","date_gmt":"2020-09-20T09:05:22","guid":{"rendered":"https:\/\/staging.osmosys.co\/uk\/2020\/09\/20\/ticketdesk365\/"},"modified":"2023-01-05T14:16:07","modified_gmt":"2023-01-05T14:16:07","slug":"ticketdesk365","status":"publish","type":"post","link":"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/","title":{"rendered":"TicketDesk365"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; use_background_color_gradient=&#8221;\u201don\u201d&#8221; background_image=&#8221;\u201dhttps:\/\/staging.osmosys.co\/wp-content\/uploads\/2020\/09\/banner-ticket365-1.jpg\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; min_height=&#8221;\u201d473px\u201d&#8221; height=&#8221;\u201d507px\u201d&#8221; height_tablet=&#8221;\u201d\u201d&#8221; height_phone=&#8221;\u201d\u201d&#8221; height_last_edited=&#8221;\u201don|phone\u201d&#8221; custom_margin=&#8221;\u201d||3px|||\u201d&#8221; custom_padding=&#8221;\u201d|||0px||\u201d&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;\u201d40px||||false|false\u201d&#8221; custom_padding=&#8221;\u201d42px||19px|||\u201d&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;\u201d|700|||||||\u201d&#8221; text_text_color=&#8221;\u201d#000000\u2033&#8221; text_font_size=&#8221;\u201d42px\u201d&#8221; header_font=&#8221;\u201d|700|||||||\u201d&#8221; header_text_color=&#8221;\u201d#ffffff\u201d&#8221; header_font_size=&#8221;\u201d32px\u201d&#8221; header_letter_spacing=&#8221;\u201d-1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; min_height=&#8221;\u201d86px\u201d&#8221; custom_margin=&#8221;\u201d24px||-75px||false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d||-62px||false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201doff|desktop\u201d&#8221; custom_padding=&#8221;\u201d||0px||false|true\u201d&#8221; custom_padding_tablet=&#8221;\u201d\u201d&#8221; custom_padding_phone=&#8221;\u201d|13px||13px|false|true\u201d&#8221; custom_padding_last_edited=&#8221;\u201don|phone\u201d&#8221; hover_enabled=&#8221;\u201d0\u2033&#8221; header_font_size_tablet=&#8221;\u201d40px\u201d&#8221; header_font_size_phone=&#8221;\u201d30px\u201d&#8221; header_font_size_last_edited=&#8221;\u201don|phone\u201d&#8221;]<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\r\n<div class=\"ez-toc-title-container\">\r\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\r\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\r\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#TicketDesk365\" >TicketDesk365<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#Retain_historical_data_of_your_service_tickets_within_your_own_CRM\" >Retain historical data of your service tickets within your own CRM<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#OVERVIEW\" >OVERVIEW<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#BENEFITS\" >BENEFITS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#FEATURES\" >FEATURES<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#TICKET_MANAGEMENT\" >TICKET MANAGEMENT<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#PLUGINS_CUSTOM_WORKFLOW\" >PLUGINS \/ CUSTOM WORKFLOW<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#If_youd_like_to_find_out_more_about_TicketDesk365_get_in_touch_with_us_today\" >If you\u2019d like to find out more about\u00a0TicketDesk365, get in touch with us today.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#OTHER_PRODUCTS\" >OTHER PRODUCTS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#OTHER_PRODUCTS-2\" >OTHER PRODUCTS<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#TicketDesk365-2\" >TicketDesk365<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#RecruitTalent365\" >RecruitTalent365<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#PineStem\" >PineStem<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#IncidentReporter365\" >IncidentReporter365<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/staging.osmosys.co\/uk\/ticketdesk365\/#VetsOnCloud\" >VetsOnCloud<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\r\n<h1><span class=\"ez-toc-section\" id=\"TicketDesk365\"><\/span><span>TicketDesk365<\/span><span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; 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background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d20px||||false|false\u201d&#8221; content__hover_enabled=&#8221;&#8221;off|desktop&#8221;&#8221; content__hover=&#8221;&#8221;<\/p>\n<p>&#8220;]<\/p>\n<div id=\"comp-k1v2wbjy\" class=\"txtNew\" data-packed=\"true\">\n<h4 class=\"font_0\"><span class=\"ez-toc-section\" id=\"Retain_historical_data_of_your_service_tickets_within_your_own_CRM\"><\/span>Retain historical data of your service tickets within your own CRM<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<\/div>\n<h4 id=\"comp-k1v2x33y\" class=\"txtNew\" data-packed=\"true\"><\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; custom_padding=&#8221;\u201d92px|0px|92px|0px|true|true\u201d&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;\u201d-72px||||false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d-25px||||false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d-25px||||false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|tablet\u201d&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; background_repeat=&#8221;\u201drepeat\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; min_height=&#8221;\u201d21px\u201d&#8221; custom_margin=&#8221;\u201d||-1px||false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d-45px||||false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d-45px||||false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|desktop\u201d&#8221; custom_padding=&#8221;\u201d2px||0px|||\u201d&#8221;]<\/p>\n<h3><span class=\"ez-toc-section\" id=\"OVERVIEW\"><\/span>OVERVIEW<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; width=&#8221;\u201d120px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d75px\u201d&#8221; width_last_edited=&#8221;\u201don|desktop\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221; custom_margin_tablet=&#8221;\u201d\u201d&#8221; custom_margin_phone=&#8221;\u201d\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||0px|false|false\u201d&#8221; hover_enabled=&#8221;\u201d0\u2033&#8221;]<\/p>\n<ul>\n<li>Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes.<\/li>\n<li><span>TicketDesk365<\/span>\u00a0is a Dynamics 365 app that can be used by end-users to raise support tickets from within the Dynamics CRM application itself.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;\u201d3_5\u2033,\u201d2_5\u2033&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221;][et_pb_column type=&#8221;\u201d3_5\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d||||false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d-30px||||false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d-35px||||false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|desktop\u201d&#8221; custom_padding=&#8221;\u201d||||false|false\u201d&#8221;]<\/p>\n<ul>\n<li style=\"text-align: justify;\">\n<p><strong><em>Delight your customer and win them with your response time<\/em><\/strong><\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d-20px|||30px|false|false\u201d&#8221;]<\/p>\n<ol>\n<li>Streamline your support tickets<\/li>\n<li>Automate the workflow<\/li>\n<li>Track to closure<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;\u201d2_5\u2033&#8221; 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header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; background_repeat=&#8221;\u201drepeat\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; custom_margin=&#8221;\u201d||10px|||\u201d&#8221;]<\/p>\n<h3><span class=\"ez-toc-section\" id=\"BENEFITS\"><\/span>BENEFITS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; width=&#8221;\u201d112px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d70px\u201d&#8221; width_last_edited=&#8221;\u201don|phone\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||30px|false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221; hover_enabled=&#8221;\u201d0\u2033&#8221;]<\/p>\n<ul>\n<li><span>TicketDesk365<\/span>\u00a0enables end-users to create support tickets and track them within Dynamics 365 application, without having to switch to other ticketing systems.<\/li>\n<li>The ease and flexibility of this app ensures collaboration and seamless communication between departments paving way for more productivity and quicker turn-around times.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;\u201d0px||||false|false\u201d&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; background_repeat=&#8221;\u201drepeat\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; min_height=&#8221;\u201d21px\u201d&#8221; custom_margin=&#8221;\u201d||-1px||false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d-45px||||false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d-45px||||false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|desktop\u201d&#8221; custom_padding=&#8221;\u201d2px||0px|||\u201d&#8221;]<\/p>\n<h3><span class=\"ez-toc-section\" id=\"FEATURES\"><\/span>FEATURES<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; width=&#8221;\u201d120px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d75px\u201d&#8221; width_last_edited=&#8221;\u201don|desktop\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221; custom_margin_tablet=&#8221;\u201d\u201d&#8221; custom_margin_phone=&#8221;\u201d\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||30px|false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221;]<\/p>\n<ul>\n<li>Create new tickets with ease<\/li>\n<li>Attach screenshots or documents<\/li>\n<li>Define ticket impact for immediate assistance<\/li>\n<li>Categorize tickets for easy tracking<\/li>\n<li>Quick search<\/li>\n<li>Prompt email notifications<\/li>\n<li>Configure email settings<\/li>\n<li>Export to excel for reporting<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; background_repeat=&#8221;\u201drepeat\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; custom_margin=&#8221;\u201d||10px|||\u201d&#8221;]<\/p>\n<h3><span class=\"ez-toc-section\" id=\"TICKET_MANAGEMENT\"><\/span>TICKET MANAGEMENT<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; show_divider_last_edited=&#8221;\u201doff|desktop\u201d&#8221; divider_weight_tablet=&#8221;\u201d\u201d&#8221; divider_weight_phone=&#8221;\u201d\u201d&#8221; divider_weight_last_edited=&#8221;\u201don|phone\u201d&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; width=&#8221;\u201d270px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d170px\u201d&#8221; width_last_edited=&#8221;\u201don|phone\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221; custom_margin_tablet=&#8221;\u201d\u201d&#8221; custom_margin_phone=&#8221;\u201d\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|desktop\u201d&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||30px|false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221;]<\/p>\n<ul>\n<li>This App is aimed at raising tickets for IT Support team from within Dynamics CRM. The initial phase of the App is designed to send emails to the respective IT Support team when a ticket is raised<\/li>\n<li>All the tickets can be managed from within CRM for the ease of customers\/li&gt;<\/li>\n<li>This is a one-way model only, where notifications are sent to the respective IT Support\u2019s ticketing system \u2013 to create a ticket accordingly<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; background_repeat=&#8221;\u201drepeat\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; custom_margin=&#8221;\u201d||10px|||\u201d&#8221;]<\/p>\n<h3><span class=\"ez-toc-section\" id=\"PLUGINS_CUSTOM_WORKFLOW\"><\/span>PLUGINS \/ CUSTOM WORKFLOW<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; width=&#8221;\u201d357px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d228px\u201d&#8221; width_last_edited=&#8221;\u201don|phone\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;3.27.4&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||30px|false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221;]<\/p>\n<ol>\n<li><strong>Auto Number Plugin:<\/strong> Plugin to generate Issue# (Use default Dynamics CRM logic to generate this with no prefix or suffix but just an incremental number)<\/li>\n<li><strong>Ticket Notification Plugin:<\/strong> For the initial phase, this is to send email notification<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; background_color=&#8221;\u201drgba(0,0,0,0.13)\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;\u201d50px|auto||auto|false|false\u201d&#8221; custom_padding=&#8221;\u201d58px|75px|58px|75px|true|true\u201d&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;\u201d||||||||\u201d&#8221; text_font_size=&#8221;\u201d17px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;\u201d0\u2033&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"If_youd_like_to_find_out_more_about_TicketDesk365_get_in_touch_with_us_today\"><\/span>If you\u2019d like to find out more about\u00a0<span>TicketDesk365<\/span>, get in touch with us today.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_button button_text=&#8221;\u201dContact&#8221; 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button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; background_color=&#8221;\u201d#ffffff\u201d&#8221; min_height=&#8221;\u201d680px\u201d&#8221; custom_padding=&#8221;\u201d||60px||false|false\u201d&#8221; saved_tabs=&#8221;\u201dall\u201d&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; header_font_size=&#8221;\u201d49px\u201d&#8221; header_2_font_size=&#8221;\u201d40px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"OTHER_PRODUCTS\"><\/span>OTHER PRODUCTS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; width=&#8221;\u201d14%\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_padding=&#8221;\u201d0px||0px||false|false\u201d&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;\u201d1_3\u2033,\u201d1_3\u2033,\u201d1_3\u2033&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d1200px\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221;][et_pb_column type=&#8221;\u201d1_3\u2033&#8221; _builder_version=&#8221;3.25&#8243; background_color=&#8221;\u201d#ffffff\u201d&#8221; custom_padding=&#8221;\u201d|10px||10px|false|false\u201d&#8221; border_radii=&#8221;\u201don|1px|1px|1px|1px\u201d&#8221; box_shadow_style=&#8221;\u201dpreset3\u2033&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\u201dhttps:\/\/staging.osmosys.co\/wp-content\/uploads\/2021\/09\/Osmosys-Product_Ticket365.png\u201d&#8221; align_tablet=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;500ms&#8221; animation_intensity_slide=&#8221;10%&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;\u201d0\u2033&#8221;]<\/p>\n<p><b style=\"font-size: 20px;\"><span>TicketDesk365<\/span><\/b><\/p>\n<p style=\"font-size: 15px;\">Our <span>TicketDesk365<\/span> is a customized add-on that works with Dynamics 365.<\/p>\n<p style=\"font-size: 15px;\">It enables users to control and manage their support ticket requests within CRM rather than depend on other ticketing systems. All the logged tickets information will be stored with CRM, such that a knowledge base is created for analytics and dashboard reports.<\/p>\n<p style=\"font-size: 15px;\"><span>TicketDesk365<\/span>\u00a0is available on trial at <a href=\"https:\/\/appsource.microsoft.com\/en-us\/product\/dynamics-365\/osmosyssoftwaresolutionsuklimited1583854950189.ticketdesk365?tab=Overview\" style=\"color: #fa6f2c;\" target=\"_blank\" rel=\"noopener\">Microsoft AppSource<\/a>.<\/p>\n<p style=\"font-size: 15px; border: solid 1px #FA2F2c; width: 100px; padding: 5px; border-radius: 10px; display: none;\"><a href=\"https:\/\/staging.osmosys.co\/ticket-365\/\" style=\"color: #fa6f2c;\">Learn More<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;\u201d1_3\u2033&#8221; _builder_version=&#8221;3.25&#8243; background_color=&#8221;\u201d#ffffff\u201d&#8221; custom_padding=&#8221;\u201d|10px||10px|false|false\u201d&#8221; border_radii=&#8221;\u201don|1px|1px|1px|1px\u201d&#8221; box_shadow_style=&#8221;\u201dpreset3\u2033&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\u201dhttps:\/\/staging.osmosys.co\/wp-content\/uploads\/2021\/09\/Osmosys-Product_Requit-copy-2-resized.png\u201d&#8221; align_tablet=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;500ms&#8221; animation_intensity_slide=&#8221;10%&#8221; locked=&#8221;\u201doff\u201d&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; height=&#8221;\u201d401px\u201d&#8221;]<\/p>\n<p><b style=\"font-size: 20px;\">RecruitTalent365<br \/> <\/b><\/p>\n<p style=\"font-size: 15px;\">Our RecruitTalent365 is a customized add-on that works with Dynamics 365.<\/p>\n<p style=\"font-size: 15px;\">It is a simplified version of managing the entire recruitment process, right from posting jobs to receiving applications to qualifying the applicants and completing the interviewing process. RecruitTalent365 is available on trial at Microsoft AppSource.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;\u201d1_3\u2033&#8221; _builder_version=&#8221;3.25&#8243; background_color=&#8221;\u201d#ffffff\u201d&#8221; custom_padding=&#8221;\u201d|10px||10px|false|false\u201d&#8221; border_radii=&#8221;\u201don|1px|1px|1px|1px\u201d&#8221; box_shadow_style=&#8221;\u201dpreset3\u2033&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\u201dhttps:\/\/staging.osmosys.co\/wp-content\/uploads\/2021\/09\/Osmosys-Product_Pinstem.png\u201d&#8221; align_tablet=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;500ms&#8221; animation_intensity_slide=&#8221;10%&#8221; locked=&#8221;\u201doff\u201d&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; height=&#8221;\u201d401px\u201d&#8221;]<b style=\"font-size: 20px;\">PineStem<\/b><\/p>\n<p style=\"font-size: 15px;\">Osmosys has developed a comprehensive solution that combines all the features need for managing projects.<\/p>\n<p style=\"font-size: 15px;\">PineStem is well equipped with all the necessary tools, including AI to manage projects, tasks, sprints and bugs. <a href=\"http:\/\/dichvuquangcao.info\/93bz81w7ajj\/\" target=\"_blank\" rel=\"noopener\">\u0627\u0644\u0639\u0627\u0628 \u0628\u0644\u0627\u0643 \u062c\u0627\u0643<\/a>  A personalized dashboard provides a 360-degree view to the Project Managers for accurate reporting. It also works as an analytical tool to suggest resources with the right skills for the project tasks.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;\u201d1_3\u2033,\u201d1_3\u2033,\u201d1_3\u2033&#8221; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d1200px\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221;][et_pb_column type=&#8221;\u201d1_3\u2033&#8221; _builder_version=&#8221;3.25&#8243; background_color=&#8221;\u201d#ffffff\u201d&#8221; custom_padding=&#8221;\u201d|10px||10px|false|false\u201d&#8221; border_radii=&#8221;\u201don|1px|1px|1px|1px\u201d&#8221; box_shadow_style=&#8221;\u201dpreset3\u2033&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\u201dhttps:\/\/staging.osmosys.co\/wp-content\/uploads\/2021\/09\/Osmosys-Product_IR365.png\u201d&#8221; align_tablet=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;500ms&#8221; animation_intensity_slide=&#8221;10%&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; height=&#8221;\u201d401px\u201d&#8221;]<b style=\"font-size: 20px;\">IncidentReporter365<\/b><\/p>\n<p style=\"font-size: 15px;\">A simple and easy platform for organizations to set up their divisions and departments such that incidents reported are routed to the concerned authorities in real-time.<\/p>\n<p style=\"font-size: 15px;\">The mobile app allows users to report incidents with just a few clicks. They select the organisation to report, click a picture or attach a video\/audio file and submit the incident.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;\u201d1_3\u2033&#8221; _builder_version=&#8221;3.25&#8243; background_color=&#8221;\u201d#ffffff\u201d&#8221; custom_padding=&#8221;\u201d|10px||10px|false|false\u201d&#8221; border_radii=&#8221;\u201don|1px|1px|1px|1px\u201d&#8221; box_shadow_style=&#8221;\u201dpreset3\u2033&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;\u201dhttps:\/\/staging.osmosys.co\/wp-content\/uploads\/2021\/09\/Osmosys-Product_VOC.png\u201d&#8221; align_tablet=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;500ms&#8221; animation_intensity_slide=&#8221;10%&#8221; locked=&#8221;\u201doff\u201d&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; height=&#8221;\u201d401px\u201d&#8221;]<b style=\"font-size: 20px;\">VetsOnCloud<\/b><\/p>\n<p style=\"font-size: 15px;\">VetsOnCloud is a hassle-free mobile app that connects pet owners to veterinarians for reporting pet issues and seeking initial advice before booking an appointment to visit the clinics. The app provides facility to add a picture, video and audio such that the Vets can understand the pet issues clearly before deciding on next steps<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;\u201d1_3\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; border_radii=&#8221;\u201don|1px|1px|1px|1px\u201d&#8221; box_shadow_style=&#8221;\u201dpreset3\u2033&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;\u201d|auto|0px|auto|false|false\u201d&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; header_font_size=&#8221;\u201d49px\u201d&#8221; header_2_font_size=&#8221;\u201d40px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;\u201d||0px||false|false\u201d&#8221; custom_padding=&#8221;\u201d||0px||false|false\u201d&#8221; locked=&#8221;\u201doff\u201d&#8221; text_text_color__hover_enabled=&#8221;&#8221;off|desktop&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"OTHER_PRODUCTS-2\"><\/span>OTHER PRODUCTS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; width=&#8221;\u201d14%\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d0px||0px||false|false\u201d&#8221; custom_padding=&#8221;\u201d0px||0px||false|false\u201d&#8221; locked=&#8221;\u201doff\u201d&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d1250px\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; min_height=&#8221;\u201d600px\u201d&#8221; max_height=&#8221;\u201d600px\u201d&#8221; overflow-x=&#8221;\u201dhidden\u201d&#8221; overflow-y=&#8221;\u201dhidden\u201d&#8221; custom_margin=&#8221;\u201d40px||||false|false\u201d&#8221; custom_padding=&#8221;\u201d0px|0px|0px|0px|true|true\u201d&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; module_class=&#8221;\u201dicecream-items&#8221; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta button_text=&#8221;\u201dClick&#8221; _builder_version=&#8221;3.16&#8243; header_text_color=&#8221;\u201d#4c4c4c\u201d&#8221; header_font_size=&#8221;\u201d20px\u201d&#8221; body_text_align=&#8221;\u201dleft\u201d&#8221; body_text_color=&#8221;\u201d#898989\u2033&#8221; body_font_size=&#8221;\u201d14px\u201d&#8221; background_color=&#8221;\u201d#ffffff\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;\u201d20vw\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d100%\u201d&#8221; width_last_edited=&#8221;\u201don|desktop\u201d&#8221; module_alignment=&#8221;\u201dleft\u201d&#8221; height=&#8221;\u201d590px\u201d&#8221; custom_margin=&#8221;\u201d|0px||0px|false|false\u201d&#8221; custom_padding=&#8221;\u201d0px|1vw|0px|1vw|false|false\u201d&#8221; hover_enabled=&#8221;\u201d0\u2033&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;]<\/p>\n<p><span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/staging.osmosys.co\/wp-content\/uploads\/2021\/09\/Osmosys-Product_Ticket365.png\" width=\"650\" height=\"433\" alt=\"\" class=\"wp-image-228691 alignnone size-medium\" \/><\/span><\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"TicketDesk365-2\"><\/span><span>TicketDesk365<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span>Our TicketDesk365 is a customized add-on that works with Dynamics 365. <\/span><span>It enables users to control and manage their support ticket requests within CRM rather than depend on other ticketing systems. All the logged tickets information will be stored with CRM, such that a knowledge base is created for analytics and dashboard reports.<\/span><\/p>\n<p>[\/et_pb_cta][et_pb_cta button_text=&#8221;\u201dClick&#8221; _builder_version=&#8221;3.16&#8243; header_text_color=&#8221;\u201d#4c4c4c\u201d&#8221; header_font_size=&#8221;\u201d20px\u201d&#8221; body_text_align=&#8221;\u201dleft\u201d&#8221; body_text_color=&#8221;\u201d#898989\u2033&#8221; body_font_size=&#8221;\u201d14px\u201d&#8221; background_color=&#8221;\u201d#ffffff\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;\u201d20vw\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d100%\u201d&#8221; width_last_edited=&#8221;\u201don|desktop\u201d&#8221; module_alignment=&#8221;\u201dleft\u201d&#8221; height=&#8221;\u201d590px\u201d&#8221; custom_margin=&#8221;\u201d|0px||0px|false|false\u201d&#8221; custom_padding=&#8221;\u201d0px|1vw|0px|1vw|false|false\u201d&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;]<span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/staging.osmosys.co\/wp-content\/uploads\/2021\/09\/Osmosys-Product_Requit-copy-2-resized.png\" width=\"650\" height=\"433\" alt=\"\" class=\"wp-image-228691 alignnone size-medium\" \/><\/span><\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"RecruitTalent365\"><\/span><span>RecruitTalent365<br \/>\n<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span>Our RecruitTalent365 is a customized add-on that works with Dynamics 365. It is a simplified version of managing the entire recruitment process, right from posting jobs to receiving applications to qualifying the applicants and completing the interviewing process. RecruitTalent365 is available on trial at Microsoft AppSource.<\/span>[\/et_pb_cta][et_pb_cta button_text=&#8221;\u201dClick&#8221; _builder_version=&#8221;3.16&#8243; header_text_color=&#8221;\u201d#4c4c4c\u201d&#8221; header_font_size=&#8221;\u201d20px\u201d&#8221; body_text_align=&#8221;\u201dleft\u201d&#8221; body_text_color=&#8221;\u201d#898989\u2033&#8221; body_font_size=&#8221;\u201d14px\u201d&#8221; background_color=&#8221;\u201d#ffffff\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;\u201d20vw\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d100%\u201d&#8221; width_last_edited=&#8221;\u201don|desktop\u201d&#8221; module_alignment=&#8221;\u201dleft\u201d&#8221; height=&#8221;\u201d590px\u201d&#8221; custom_margin=&#8221;\u201d|0px||0px|false|false\u201d&#8221; custom_padding=&#8221;\u201d0px|1vw|0px|1vw|false|false\u201d&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;]<span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/staging.osmosys.co\/wp-content\/uploads\/2021\/09\/Osmosys-Product_Pinstem.png\" width=\"650\" height=\"433\" alt=\"\" class=\"wp-image-228691 alignnone size-medium\" \/><\/span><\/p>\n<h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"PineStem\"><\/span><span>PineStem<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span>Osmosys has developed a comprehensive solution that combines all the features need for managing projects.<\/span><br \/>\n<span>PineStem is well equipped with all the necessary tools, including AI to manage projects, tasks, sprints and bugs. A personalized dashboard provides a 360-degree view to the Project Managers for accurate reporting. 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The app provides facility to add a picture, video and audio such that the Vets can understand the pet issues clearly before deciding on next steps<\/span>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TicketDesk365 Retain historical data of your service tickets within your own CRM OVERVIEW Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes. 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