How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
Incident Precursors unveiled – Enhance safety with IR365
Does incidents in industry have precursors? Are the industries cognizant of such precursors? And most importantly, are they doing enough to curb the issues at that stage and reducing incidents? Most industries meticulously record and investigate accidents, incidents...
Configure SLA in Dynamics 365
What exactly are SLAs? SLAs, or Service level Agreements, establish the level of service provided to clients in many businesses. Using SLAs in Dynamics 365 Customer Service, we can define the level of service or support an organization agrees to provide a customer....
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